Shipping policy
Shipping & Delivery — Denzo Pets
Every order ships free within the United States. Here's what happens from the moment you place your order to the moment it arrives at your door.
How Your Order Gets to You.
Once your order is placed you'll receive a confirmation email with your purchase details. Most orders begin processing the same business day or the next. Once your package is packed and handed to the carrier, you'll receive a shipping confirmation email with your tracking number so you can follow it the whole way.
Domestic Delivery.
Denzo Pets ships free to all US addresses. Most orders are delivered within 3–7 business days after shipment. Processing time is not included in that estimate. Delivery may take longer during holidays, high volume periods, or due to carrier delays outside our control.
International Delivery.
We ship to select international destinations. Delivery typically takes 7–10 business days after shipment. International customers are responsible for any customs duties, import taxes, or local handling fees. These charges are not included in your order total.
Tracking Your Order.
Every order comes with a tracking number. Allow a short window after your label is created for the carrier's system to register the shipment.
Before You Place Your Order.
Double-check your shipping address before submitting. An incorrect or incomplete address can cause delays, failed deliveries, or packages being returned to us. Denzo Pets is not responsible for delivery issues caused by address errors entered at checkout.
Need to Change Your Order or Address?
Contact us at support@denzopets.com as soon as possible. We'll do our best to help before the order ships. Once it's been processed and handed to the carrier, changes may no longer be possible.
Unexpected Delays.
Delays can happen — weather, carrier volume, customs inspections, or events outside our control. Delivery estimates are not guaranteed. When a delay occurs, carrier tracking will have the most current information.
Lost, Missing, or Damaged Packages.
Contact us at support@denzopets.com if your tracking shows no movement for an extended period, your package appears lost, your order shows as delivered but can't be located, or your item arrives damaged. Send your order number and any relevant photos and we'll sort it out.